Alder Ritual support

The practical questions.

Clear answers on choosing, placing, receiving and beginning with home wellness equipment.

Choosing and aftercare

Everything worth asking.

Product specifications and policies take priority where they differ from general guidance.

Still need help? Contact us
How do I choose the right sauna size?

Begin with the number of people who will use it, then compare external dimensions, access, internal comfort and electrical requirements. A two-person model can also give one person more room.

Can an indoor infrared sauna go outside?

Only use a product outdoors when its specification explicitly says it is suitable for outdoor use. Indoor cabins should remain in a dry, ventilated internal space.

Do I need an electrician for a sauna?

Some compact models use a standard UK socket; larger cabins may need a dedicated supply or professional connection. Confirm the requirement for the exact size selected.

What should I check for large-item delivery?

Check doorways, gates, steps, corners and the route from the delivery point to the intended location. Product and package dimensions should be confirmed before ordering.

How should I begin infrared sauna use?

Follow the supplied manual, begin with shorter lower-temperature sessions, hydrate and stop immediately if you feel unwell. Seek medical advice before use where appropriate.

Do I need a chiller for an ice bath?

No. You can begin with tap water and ice. A compatible chiller offers more consistent temperature control, but it must suit the bath volume, fittings and intended environment.

How should I begin cold immersion?

Start with milder water and brief exposures, never use an ice bath alone, and leave immediately if you feel unwell. Read the supplied guidance and seek medical advice before use where appropriate.

What warranty is included?

Warranty coverage can vary by product and supplier. The applicable information will be shown on the product page or confirmed before purchase. Keep your order confirmation and product documentation.

What is the returns process?

Eligibility and collection requirements depend on the item and its condition. Read the current refund policy before ordering and contact Alder Ritual before returning any large product.

Can I ask for help before ordering?

Yes. Send the product name, intended location, postcode and your questions through the contact page so we can help you compare the relevant details.